Shipping policy
Thank you for shopping at Superheropet! We are dedicated to bringing high-quality, unique products to pet lovers everywhere. Because we source our products globally to ensure the best prices, please review our shipping timelines below.
🗓 1. Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
⏱ 2. Estimated Shipping Times
To keep our prices affordable, we ship our products directly from our global fulfillment centers.
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United States & Canada: 7 to 15 business days
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United Kingdom & Europe: 8 to 15 business days
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Australia & New Zealand: 10 to 18 business days
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Rest of the World: 12 to 20 business days
Note: Shipping times are estimates and may vary slightly due to seasonal transit delays, customs processing, or extreme weather.
🔎 3. Tracking Your Order
When your order ships, you will receive an email with a tracking number. It can take 2 to 5 business days for the logistics system to update and show tracking information. You can track your package directly through the link provided in your email or on our website's tracking page.
⚠️ 4. Delayed, Lost, or Damaged Items
We want you and your pet to love your purchase. If your item arrives damaged, or if it has been more than 25 business days and your order hasn't arrived, please do not worry.
Contact our customer support team immediately at support@superheropet.com with your order number. If the item is damaged, please attach a clear photo or short video of the damage. We will happily arrange a free replacement or a full refund for you.